These Terms of Use (“Terms”) govern your access to and use of the Green Home Guide website, tools, and services (together, the “Website” or “Services”), operated by Green Home Guide Ltd (“Green Home Guide”, “we”, “us”, or “our”).
By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.
Green Home Guide Ltd is a company registered in England and Wales.
- Company number: 16516673
- Contact: info@greenhomeguide.co.uk
Green Home Guide provides digital tools and reports designed to help homeowners and landlords better understand potential home energy efficiency improvements.
You must be at least 18 years old to use the Website.
You agree to use the Website and Services only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use of the Website.
You must not:
- misuse or interfere with the operation, availability, or security of the Website;
- attempt unauthorised access to systems or data;
- introduce malicious code or material;
- use the Website in a misleading, fraudulent, or unlawful manner.
We reserve the right to suspend or restrict access where these Terms are breached.
Green Home Guide provides:
- digital reports and tools based on user-supplied information and publicly available property and energy datasets;
- automated modelling to generate indicative recommendations and scenarios;
- optional introductions to third-party installers where you have explicitly opted in.
The Services are informational and decision-support tools only.
Nothing on the Website or within our reports constitutes:
- financial advice;
- legal advice;
- engineering, surveying, or regulatory advice.
You should always seek appropriate independent professional advice before making decisions relating to home improvements, investments, compliance, or regulatory matters.
Any calculations, modelling outputs, estimates, or recommendations provided:
- are based on assumptions, typical values, modelling techniques, and information provided by you or obtained from third parties;
- are indicative only and not guarantees of performance, savings, costs, eligibility, or outcomes.
Actual results may vary significantly due to factors including (but not limited to):
- property condition and construction;
- occupant behaviour;
- installation quality;
- market prices, tariffs, or incentives;
- regulatory or policy changes.
No automated processing carried out by Green Home Guide produces legal or similarly significant effects.
While we take reasonable care to ensure information is accurate and up to date, we do not warrant that:
- content is complete, current, or error-free;
- outputs reflect real-world performance;
- recommendations achieve specific outcomes.
Nothing in these Terms limits your statutory consumer rights.
You are responsible for ensuring that any information you submit is accurate, complete, and up to date.
We are not responsible for outcomes arising from incorrect, incomplete, or outdated information provided by you.
Your use of the Website and Services does not create any advisory, fiduciary, or professional relationship.
We do not assume any duty of care beyond the duty to provide the Services with reasonable skill and care, as required by applicable law.
Green Home Guide does not provide:
- Energy Performance Certificates (EPCs);
- compliance assessments;
- legally binding regulatory determinations.
Any references to EPC ratings, regulatory thresholds, or compliance matters are provided for general informational purposes only.
You remain responsible for ensuring compliance with all applicable laws and regulations.
Where you explicitly opt in, we may introduce you to third-party installers based on your report and preferences.
You acknowledge and agree that:
- installers are independent third parties and act as separate data controllers;
- we do not endorse, guarantee, or warrant the quality, pricing, availability, or outcomes of any third-party services;
- you are under no obligation to engage with any installer introduced;
- any contract or agreement is solely between you and the installer.
We may receive a fee or commission for facilitating installer introductions. Such payment does not affect whether or how recommendations are generated.
All decisions made based on information provided by the Website or Services are your sole responsibility.
Green Home Guide accepts no responsibility for actions taken or not taken as a result of using the Services.
Some features may be provided on a beta or trial basis.
We may modify, suspend, or discontinue any part of the Website or Services at any time. This does not affect access to reports or services already paid for, except where suspension is required by law or for security reasons.
All intellectual property rights in the Website and Services, including text, graphics, branding, tools, layouts, and software, are owned by or licensed to Green Home Guide Ltd.
You must not copy, reproduce, distribute, reverse engineer, or exploit any content, except as permitted by applicable law, without our prior written consent.
The Website may contain links to third-party websites or services.
We are not responsible for the content, availability, or practices of third parties. Accessing third-party sites is at your own risk.
We do not guarantee that the Website or Services will always be available, uninterrupted, or error-free.
To the fullest extent permitted by law:
- we exclude all warranties, representations, or conditions not expressly stated in these Terms;
- we shall not be liable for any indirect, consequential, or economic loss.
Our total liability to you in connection with the Website or Services shall not exceed £100.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, outages, third-party service failures, or regulatory action.
If any provision of these Terms is held to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Green Home Guide relating to the Website and Services and supersede any prior statements or agreements.
We may assign or transfer our rights and obligations under these Terms as part of a business reorganisation, sale, or transfer.
We may update these Terms from time to time.
The latest version will be published on the Website. Continued use of the Website after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions or concerns about these Terms, please contact: info@greenhomeguide.co.uk