Privacy Policy

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At Green Home Guide, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This policy outlines how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are
Green Home Guide is a UK-based company that provides energy efficiency guidance to property owners. If you have any questions about how we use your data, you can contact us at info@greenhomeguide.co.uk.

2. What Data We Collect
We may collect the following personal data when you use our website or services:

• Your name and contact details (email address, phone number)
   
• Property information (type, location, energy efficiency details)
   
• Any other details you provide via forms on our website
   

3. How We Use Your Data
We use your data to:

• Provide personalised energy efficiency recommendations
   
• Assess eligibility for grants or funding
   
• Contact you with relevant updates or service information (with your consent)
   
• Improve our services and website functionality
   

4. Legal Basis for Processing
We process your data based on:

• Your consent (e.g., when signing up for updates)
   
• Performance of a contract (e.g., creating your tailored plan)
   
• Our legitimate interests (e.g., improving services, responding to enquiries)
   
• Legal obligations, where applicable
   

5. Data Sharing
We will never sell your data. We may share it with trusted service providers who help deliver our services, always under strict data protection agreements.

6. Data Retention
We retain personal data only as long as necessary for the purposes outlined above, or as required by law.

7. Your Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Withdraw consent at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

8. Cookies
Our website may use cookies to enhance user experience. You can control cookie settings through your browser.

9. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page.